Service Packages
Essentials
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Managed IT support (resolving technical problems remotely, helpdesk support, 365 licensing available)
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Network setup and maintenance (installation of network devices, configuring network settings, monitoring and maintenance)
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Cybersecurity (phishing simulations, MFA, security auditing and awareness training)
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Service desk provisioning
Pro
Everything in Essentials plus:
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Device management (Intune, Jamf, Apple School Manager / Apple Business Manager)
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ICT Knowledgebase provisioning
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IT documentation with password management
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Two onsite calls per month
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Asset tagging
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Antivirus and firewall support
Enterprise
Everything in Pro plus:
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Strategic planning (aligning IT with business goals, optimising resource allocation, development of technology roadmap)
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Consultancy services